2019 Agenda

  • Travel Forward Conference 2019

    The Travel Forward Conference delivers insights to senior decision makers at providers, operators and agencies as they set strategy and plan for the future. It links strategic vision to practical reality, cutting through the complexity of travel technology across supply, distribution and the entire value chain. Connecting buyers with suppliers in a non-pressured environment that sets the scene for long-term relationships.

  • 10:30 - 11:00
    Coffee and Refreshments

    KEYNOTE THEATRE

    11:00 - 11:10
    Welcome Opening Address

    Speaker: Jon Collins, Programme and Content Director, Travel Forward

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    11:10 - 11:40
    Keynote: The Power of Moonshot Thinking

    Speaker: Becky Power, Sector Director, Travel, Google UK

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    11:40 - 12:00
    Virgin Hyperloop One: Pushing the Boundaries of Transportation

    Speaker: Harj Dhaliwal, Managing Director, Middle East & Africa, Virgin Hyperloop One

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    12:00 - 12:40
    Panel - Unlocking Travel Technology Innovation

    Moderator: Lee Hayhurst, Head of News, Travel Weekly

    Speaker: Paulo Salvador, Founder & Managing Director, Inn&Out Performance

    Speaker: Evantia Giumba, Head of Travel Media and Startup Programme, WEMEA Online, Amadeus

    Speaker: Chris Crauford, Head of Commercial, Heathrow Express

    Speaker: Jonathan Keane, Managing Director, Accenture

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    12:40 - 13:00
    Fireside Chat: Delivering on the Digital Transformation of Travel

    Moderator: Paul Richer Senior Partner, Genesys

    Speaker: Utpal Kaul Senior Executive - Global Hospitality, Travel, Technology & Innovation Strategy, CWT

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    Lunch

    Track 1: Digital Transformation and Customer Experience

    13:45 - 14:15
    Scaling Travel Tech Strategy: How Smaller Operators Can Deliver in a Dynamic Market

    Speaker: George Dumitru, CEO, wbe.travel

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    14:15 - 14:45
    Transforming the Digital Airport Experience for Business Customers

    Speaker: Anette Schouls, Manager, Digital Airport Services, KLM Royal Dutch Airlines

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    15:15 - 15:45
    The Zero-Friction Customer Journey

    Speaker: Siobhan McWeeney,Client Partner Travel UK, Facebook

    Speaker: Morwenna Francis,Marketing Manager, easyJet

    Speaker: Alex Dalman,Senior Account Director, VCCP

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    Coffee break

    16:00 - 16:30
    Delivering New Experiences on Transformed Technology

    Speaker: Shaun Prime, Chief Product Officer, Selina

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    16:30 - 17:00
    The Future of the OTA

    Speaker: Francesca Benati, Senior Vice President Online Western Europe, Middle East and Africa & Managing Director Italy, Amadeus

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    17:00 - 17:30
    Chinese Travellers & Technology: The Secret to Catching a Dragon

    Speaker: Eric Mencke, Regional Director, WeGOEU

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    CONFERENCE THEATRE 2

    Track 2: Travel Platforms and Analytics Insights

    13:45 - 14:15
    Data-Driven Insights to Drive Decision Making; Advanced Analytics and AI in Booking and Operations

    Speaker: Andy Owen-Jones, CEO/Founder, bd4Travel

    Speaker: Kashif Yamin, Commercial Director, Travel Republic

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    14:15 - 14:45
    Augmented England: Bringing Historic Cities to Life with AR

    Speaker: Benjamin Moore, Managing Partner, Hex Digital

    Speaker: Nicola Said, Commercial Director, Marketing Cheshire, England Originals

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    14:45 - 15:15
    Succeeding in Open Innovation

    Speaker: Itai Green, Founder & CEO, Innovate Israel

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    15:15 - 15:45
    3 Words to Get Travellers to Their Destination

    Speaker: Lily Christensen, Senior Partnerships Manager, what3words

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    Coffee Break

    16:00 - 16:30
    Golden Threads and Digital Twins: Orchestrating the Future of Ground Transportation

    Speaker: Daniel Ruiz, CEO, Zenzic

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    16:30 - 17:00
    The Five Pillars of Technology-Driven Traveller Engagement

    Speaker: Magda Wynne, International Director, Mediabrands Digital

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    17:00 - 17:30
    Blockchain: Tales from the Trough of Disillusionment

    Speaker: Maksim Izmaylov, CEO, WindingTree

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    Drinks and Networking in the Travel Forward Networking Bar

    10:30 - 11:00
    Coffee and Refreshments

    KEYNOTE THEATRE

    11:00 - 11:30
    Keynote: Generation Alpha: How the World's Youngest Generation is Already Influencing Travel

    Speaker: Andrew van der Feltz, Senior Director, EMEA & APAC, Expedia Group Media Solutions

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    11:30 - 12:00
    Keynote: Transforming the Hospitality Playing Field

    Speaker: Sebastien Gaffori,Accor

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    12:00 - 12:30
    Panel - Evolving to Create the Best Customer Service Experience

    Moderator: Duncan Horton, CEO, Jacobs Media Group

    Speaker: Richard Baker, COO, Inspiretec

    Speaker: Matt Cuckston, European Director, Klook

    Speaker: Simon Cox, Senior Director Strategy & Consulting Travel & Hospitality, Publicis Sapient

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    12:30 - 13:00
    Panel - Brand Loyalty and the Longer Tail of Travel

    Moderator: Paulo Salvador, Founder & Managing Director, Inn&Out Performance

    Speaker: Pauline Rigaudy, Client Partner, Criteo

    Speaker: Sapna Pieroux, Award-Winning Brand Consultant & Brand Mentor, InnerVisions ID

    Speaker: Ricardo Farinha, CCO, Savoy Signature

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    Lunch

    Track 1: Digital Transformation and Customer Experience

    13:45 - 14:15
    Creating a Chatbot Strategy, for China and beyond

    Speaker: David Curran, Machine Learning Engineer, OpenJaw

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    14:15 - 14:45
    Monetising the Entire Travel Journey through Technology Partnerships

    Speaker: Gian Caprini, Head of Digital Marketing, Expedia Partner Solutions

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    14:45 - 15:15
    Responding to the Evolving Definition of Travel Retail

    Speaker: Olaf Slater, Director Strategy & Innovation, Sabre Hospitality

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    15:15 - 15:45
    From Global to Local: Delivering on the Digitalised Payments Dilemma

    Speaker: George Goodchild, Head of Commercial Integrations, Flywire

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    Coffee break

    16:00 - 16:30
    Enhancing Revenue, Guest and Staff Experiences with AI: the Edwardian Hotel Story

    Moderator: Jon Collins, Conference Director, Travel Forward

    Speaker: David Meltzer, Group Vice President, Global Sales, Oracle Hospitality

    Speaker: Michael Mrini, Director of Information Technology, Edwardian Hotels London

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    16:30 - 17:00
    Startup Competition Final
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    17:00 - 17:30
    Final Panel: Rethinking Digital Transformation

    Moderator: Jon Collins, Programme and Content Director, Travel Forward

    Speaker: Francesca Benati,Amadeus

    Speaker: Hazleena Hashim,Natural Habitat Adventures

    Speaker: David Curran,OpenJaw

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    CONFERENCE THEATRE 2

    Track 2: Travel Platforms and Analytics Insights

    13:45 - 14:15
    Delivering a Scalable Platform for Business Growth

    Speaker: Hazleena Hashim, VP Information Systems & Technology, Natural Habitat Adventures

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    14:15 - 14:45
    What do WTM, Rugby World Cup™ and Beyonce have in Common? Missed Opportunity

    Speaker: Laura McNally, Director, Account Management, IDeaS Revenue Solutions

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    14:45 - 15:15
    Hyper-Personalisation - Putting the Traveller back in the Driver's Seat

    Speaker: Manuel Hilty, CEO, Nezasa

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    15:15 - 15:45
    The Platformation of Travel

    Speaker: Charlotte Baikie, Head of Account Management, Sabre

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