Agenda

  • Travel Forward Conference 2019

    The Travel Forward Conference delivers insights to senior decision makers at providers, operators and agencies as they set strategy and plan for the future. It links strategic vision to practical reality, cutting through the complexity of travel technology across supply, distribution and the entire value chain. Connecting buyers with suppliers in a non-pressured environment that sets the scene for long-term relationships.

    *The Conference Agenda is being updated every day. Check back again for updates on presentation speakers and session synopses.


    Book your ticket
  • 10:30 - 11:00
    Coffee and refreshments

    KEYNOTE THEATRE

    11:00 - 11:10
    Welcome opening address

    Speaker: Jon Collins, Programme and Content Director, Travel Forward

    View session
    11:10 - 11:40
    Keynote: From booking systems to business value

    Speaker: Becky Power, Sector Director, Travel, Google UK

    View session
    11:40 - 12:00
    Virgin Hyperloop One: Pushing the boundaries of transportation

    Speaker: Harj Dhaliwal, Managing Director, Middle East & Africa, Virgin Hyperloop One

    View session
    12:00 - 12:40
    Panel - Unlocking travel technology innovation

    Moderator: Lee Hayhurst, Head of News, Travel Weekly

    Speaker: Paulo Salvador, Founder & Managing Director, Inn&Out Performance

    Speaker: Evantia Giumba, Head of Travel Media and Startup Programme, WEMEA Online, Amadeus

    Speaker: Chris Crauford, Head of Commercial, Heathrow Express

    Speaker: Jonathan Keane, Managing Director, Accenture

    View session
    12:40 - 13:00
    Fireside Chat: Delivering on the digital transformation of travel

    Moderator: Paul Richer Senior Partner, Genesys

    Speaker: Utpal Kaul Senior Executive - Global Hospitality, Travel, Technology & Innovation Strategy, CWT

    View session

    Lunch

    Track 1: Digital Transformation and Customer Experience

    13:45 - 14:15
    Inspiring content, inspired travellers

    Speaker: TBC

    View session
    14:15 - 14:45
    Transforming the digital airport experience for business customers

    Speaker: Anette Schouls, Manager, Digital Airport Services, KLM Royal Dutch Airlines

    View session
    15:15 - 15:45
    The zero-friction customer journey

    Speaker: Siobhan McWeeney,Client Partner Travel UK, Facebook

    Speaker: Morwenna Francis,Marketing Manager, easyJet

    Speaker: Alex Dalman,Senior Account Director, VCCP

    View session

    Coffee break

    16:00 - 16:30
    Delivering new experiences on transformed technology

    Speaker: Shaun Prime, Chief Product Officer, Selina

    View session
    16:30 - 17:00
    The future of the OTA

    Speaker: Francesca Benati, Senior Vice President Online Western Europe, Middle East and Africa & Managing Director Italy, Amadeus

    View session
    17:00 - 17:30
    Chinese travellers & technology: The secret to catching a dragon

    Speaker: Eric Mencke, Regional Director, WeGOEU

    View session

    CONFERENCE THEATRE 2

    Track 2: Travel Platforms and Analytics Insights

    13:45 - 14:15
    Data-driven insights to drive decision making; Advanced analytics and AI in booking and operations

    Speaker: Andy Owen-Jones, CEO/Founder, bd4Travel

    Speaker: Kashif Yamin, Commercial Director, Travel Republic

    View session
    14:15 - 14:45
    Augmented England: bringing historic cities to life with AR

    Speaker: Benjamin Moore, Managing Partner, Hex Digital

    Speaker: Nicola Said, Commercial Director, Marketing Cheshire, England Originals

    View session
    14:45 - 15:15
    Succeeding in open innovation

    Speaker: Itai Green, Founder & CEO, Innovate Israel

    View session
    15:15 - 15:45
    The five pillars of technology-driven traveller engagement

    Speaker: Magda Wynne, International Director, Mediabrands Digital

    View session

    Coffee Break

    16:00 - 16:30
    Golden threads and digital twins: Orchestrating the future of ground transportation

    Speaker: Daniel Ruiz, CEO, Zenzic

    View session
    16:30 - 17:00
    3 words to get travellers to their destination

    Speaker: Lily Christensen, Senior Partnerships Manager, what3words

    View session
    17:00 - 17:30
    Blockchain: Tales from the trough of disillusionment

    Speaker: Maksim Izmaylov, CEO, WindingTree

    View session

    Drinks and networking in the Travel Forward Networking Bar

    10:30 - 11:00
    Coffee and refreshments

    KEYNOTE THEATRE

    11:00 - 11:30
    Keynote: Generation Alpha: How the world's youngest generation is already influencing travel

    Speaker: Andrew van der Feltz, Senior Director, EMEA & APAC, Expedia Group Media Solutions

    View session
    11:30 - 12:00
    Keynote: Customer-centricity and personalisation in the hospitality industry

    Speaker: Frederic Fontaine, SVP Innovation Lab, Accor

    View session
    12:00 - 12:30
    Panel - Evolving to create the best Customer Service Experience

    Moderator: Duncan Horton, Travolution

    Speaker: TBC

    View session
    12:30 - 13:00
    Panel - Brand loyalty and the longer tail of travel

    Moderator: Paulo Salvador, Founder & Managing Director, Inn&Out Performance

    Speaker: Pauline Rigaudy, Client Partner, Criteo

    View session

    Lunch

    Track 1: Digital Transformation and Customer Experience

    13:45 - 14:15
    Creating a chatbot strategy, for China and beyond

    Speaker: David Curran, Machine Learning Engineer, OpenJaw

    View session
    14:15 - 14:45
    Monetising the entire travel journey through technology partnerships

    Speaker: Gian Caprini, Head of Digital Marketing, Expedia Partner Solutions

    View session
    14:45 - 15:15
    Responding to the evolving definition of travel retail

    Speaker: Olaf Slater, Director Strategy & Innovation, Sabre Hospitality

    View session

    Coffee break

    15:30 - 16:00
    Extending transport services to business customers

    Speaker: TBC

    View session
    16:00 - 16:30
    Enhancing revenue, guest and staff experiences with AI: the Edwardian Hotel Story

    Speaker: David Meltzer, Group Vice President, Global Sales, Oracle Hospitality

    Speaker: Michael Mrini, Director of Information Technology, Edwardian Hotels London

    View session
    16:30 - 17:00
    Startup Competition Final
    View session
    17:00 - 17:30
    Final Panel: Rethinking digital transformation

    Moderator: Jon Collins, Programme and Content Director, Travel Forward

    Speaker: Francesca Benati, Senior Vice President Online Western Europe, Middle East and Africa & Managing Director Italy, Amadeus

    View session

    CONFERENCE THEATRE 2

    Track 2: Travel Platforms and Analytics Insights

    13:45 - 14:15
    Delivering a scalable platform for business growth

    Speaker: Hazleena Hashim, VP Information Systems & Technology, Natural Habitat Adventures

    View session
    14:15 - 14:45
    What do WTM, Rugby World Cup™ and Beyonce have in common? Missed Opportunity

    Speaker: Laura McNally, Director of Account Management, IDeaS Revenue Solutions

    View session
    14:45 - 15:15
    Hyper-personalisation - putting the traveller back in the driver's seat

    Speaker: Manuel Hilty, CEO, Nezasa

    View session

    Coffee break

    15:30 - 16:00
    The platformation of travel

    Speaker: Richard Addey, Regional Director UK, Ireland & Benelux, Sabre Corporation

    View session
    16:00 - 16:30
    Streamlining processes with digital technologies

    Speaker: TBC

    View session

Event Partners

Association Partners

Media Partners

Event Guide Provider

Brought to you by

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.