Enhancing Revenue, Guest and Staff Experiences with AI: the Edwardian Hotel Story

Enhancing Revenue, Guest and Staff Experiences with AI: the Edwardian Hotel Story

5 Nov 2019, 16:00 - 16:30

TF Keynote Theatre
Language:
English

While AI-enhanced communications may be a pipe dream for many, Edwardian Hotels have turned it into a reality for guest experiences and staff alike. In this session, you'll see how Edward, the chatbot works with Oracle Hospitality's OPERA and other back-end systems to provide intelligent, engaging, guest and staff interactions, and learn how to embrace the potential of AI.

Contributors

  • Jon Collins

    Moderator

    Programme and Content Director

    Travel Forward

    Jon Collins is a seasoned technology industry analyst and commentator. With 30 years’ background, Jon has a deep understanding of global...

  • David Meltzer

    Speaker

    Group Vice President, Global Sales

    Oracle Hospitality

    David is responsible for sales globally for Oracle Hospitality. Oracle Hospitality provides deep, industry-specific domain expertise to deliver...

  • Michael Mrini

    Speaker

    Director of Information Technology

    Edwardian Hotels London

    Michael joined Edwardian Hotels London in 1997 as Customer Services Manager.  Software Development and data analysis was one of Michael’s passions...